Pulse Point Survey ©
Description
In today's fast-paced competitive climate, a solid market strategy based on reliable data is essential to help you focus your company's direction. The Pulse Point Survey © is a custom-designed IVR (interactive voice response) or Web survey that allows you to gather valuable qualitative and quantitative information from your customers or employees.
James & Associates partners with you to design the survey process that meets your unique requirements. Choose from a sample size of 50 to 500,000. We'll manage the administrative details for an all-in-one solution.
The Pulse Point Survey method is a proven user-friendly way to discover what your customers or employees think about your product, service or company.
- » IVR Scripting
- » Programming
- » Web Design
- » Voicing
- » Engineering
- » Editing
- » Project Management
- » Data Delivery
- » Transcription
- » Analysis
Survey Methods
James & Associates offers the Pulse Point Survey in either IVR (interactive voice response) or Web formats. The benefit of using these methods is clear: the cost savings alone are considerable compared to traditional research methods using outbound telephone calls or mail. And you'll be very impressed at the dramatic difference IVR and the web provide in terms of improved response rates and rapid turnaround!
- » IVR - Interactive voice response: This telephone application invites respondents to call into a toll free number to take the survey.
- » Web: Respondents are invited to visit the survey web site.
Survey Development
The savings are considerable compared to traditional research methods using outbound telephone calls or mail.
Our staff walks you through the IVR script development process. From the simplest five-question consumer satisfaction survey to the most complicated multi-part employee opinion questionarire, we make sure the application stays on target and delivers the data needed.
- » Script Consultation: Our experienced staff works with you to adapt your script to the IVR application.
- » Voice Production: James & Associates provides a wide selection of voice talent to give your survey a professional sound. Options for customization include character voices and foreign languages.
- » Foreign Languages: One of our specialities! Our wide selection of voice talent reflects the global marketplace. We provide top-notch voicing in dozens of languages.
- » Programming and Security: We can program your survey to work with a pass code database or generate random unique identifiers so that callers will not be able to answer the survey more than once. Other options include voice capture, error checking for out-of range touch tones and callback options.
- » Customization: Your needs differ from all others. We partner with your company to build your IVR survey to your unique requirements. Options for customization include open ended comments, randomized question order and caller incentives. We can also design your survey to include branching to accommodate more complex applications.
Data Delivery
- » 48 hour data turnaround: Data capture is immediate and deliverable in many formats, usually within 48 hours.
- » Detailed Reporting: James & Associates can deliver your data in easy-to-read graphs or charts. If you choose, we can provide additional analysis of the results.
- » Transcription: Voice capture of open-ended comments are transcribed and can also be coded.
The Pulse Point Survey method is a proven user-friendly way to discover what your customers or employees think about your product, service or company. Let James & Associates show you the easiest, most valuable way to gather the information you need to reach your strategic goals.